Privacy policy

Who we are

This website is operated by Isolation Cornerstone.

This policy explains what personal information we collect on isolationcornerstone.com, why, who it is shared with, and what your rights are.

Effective November 12, 2026. Last updated November 13, 2026.

What we collect, and why

When you fill out the form on isolationcornerstone.com, we collect only this:

• The work you are interested in (chosen from a list): to know what it is about before we call you back
• The type of home (chosen from a list): to prepare the visit and check whether a rebate program may apply
• Whether the home is mainly heated with electricity (yes, no, not sure) (chosen from a list): it is a LogisVert program condition
• The area of the home (chosen from a list): to know whether we can get to your home
• Your first name: to know who we are speaking to on the phone
• Your phone number: to call you back to book the visit
• Your postal code (optional): to locate the home
• Your email (optional): to write to you if you prefer
• Your message (optional): to understand your situation before the visit
• Your IP address, seen by the server when you send: to block abusive sends and bots; it is used to count sends and is not written to the logs

Nothing else

We do not ask for your date of birth, social insurance number, or banking information. We do not buy lists, and we do not collect anything without your knowledge.

How this information reaches us

Our only means of collection is the website form, which you fill out voluntarily.

Cookies and tracking tools

An audience measurement tool operated by JNT Productions, which sets no cookie and does not track your browsing across other websites, loaded only if you accept loads only after you explicitly agree. Until you accept, nothing is loaded and no measurement cookie is set. You can change your mind at any time using the "Cookie preferences" link at the bottom of the pages.

Measured in a real browser on November 13, 2026.

What the site keeps in your browser

The site saves a few settings on your device. They are used only for the site to work, never to identify you:

• isolationcornerstone-temoins-v1: remembers your choice on the cookie banner (accept or decline) for 180 days

Who your information is shared with

We do not sell or rent your information, and we do not trade it with anyone for advertising. It goes only to the providers that let us operate:

• DripJobs, for Isolation Cornerstone's customer management software (CRM): your first name, your phone number, your email if you give it, your answers and your message, so that Isolation Cornerstone finds your request in its software and calls you back
• JNT Productions, for website design and audience measurement, only if you accept: the pages you view, the site you came from, the time actively spent on each page, the number of clicks, and whether you clicked a phone or email link or submitted a form (never what you type in it). No cookie is set. To count visits without naming you, its server derives from your IP address and browser an irreversible hashed code that changes every day; it keeps neither the IP address nor the browser. These statistics are deleted after 13 months

Where this information is processed

These providers are North American companies. Your information may therefore be processed or hosted in North America, in particular for website hosting and message delivery.

We choose providers that contractually commit to protecting your information and to using it only for the service they provide to us.

Who has access

Your information arrives in Isolation Cornerstone's email inbox and is read by the people who handle requests. The website makes it available to no one else.

Visit statistics collected with your consent are viewed by Isolation Cornerstone and by JNT Productions, which manages the site for Isolation Cornerstone, in the accounts of the tools named above.

How long we keep it

The website itself keeps nothing: it has no database. Your message is passed along, and the site no longer holds it.

Once received, your information is kept by Isolation Cornerstone for as long as needed to answer you and, if a business relationship follows, for the duration of that relationship and any period required by law. It is then destroyed.

You can ask us to delete it sooner: see your rights, below.

How it is protected

The site is served entirely over HTTPS: what you type is encrypted between your browser and us. Access to the inboxes and tools that receive your information is password-protected and limited to the people who need it.

No system is infallible. If an incident affected your information and posed a serious risk, we would notify you and the Commission d'accès à l'information, as the law requires.

Refusing, and what it changes

Filling out the form is voluntary. If you would rather not type anything online, call or email us: we will then only have what you tell us. The only effect of refusing is that we cannot reply to you in writing.

You can withdraw your consent at any time, without having to explain yourself.

Your rights

Quebec law gives you the right, regarding your personal information, to:

• know what we hold and obtain a copy of it (access)
• have anything inaccurate, incomplete or ambiguous corrected (rectification)
• withdraw your consent and ask us to stop using it
• ask for its deletion
• ask to receive it in a common computerized format (portability)

How to exercise these rights

Write to us at info@isolationcornerstone.com. We reply within the 30 days set by law. We may need to verify your identity before releasing information: that is to protect you.

If our answer does not satisfy you, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca), which has the power to review your file.

The person responsible for protecting your information

Any question or request about your personal information is handled by the person with the highest authority at Isolation Cornerstone. You can reach them at info@isolationcornerstone.com.

That person's name will be listed here shortly.

Contact us

For any question about this policy:

• By email: info@isolationcornerstone.com
• By phone: (438) 544-6512
• By mail: 6319, rue Lacordaire, Montréal (Québec) H1T 2J9

If this policy changes

We may update it, for example if we add a tool. The version in force is always the one published on this page, with its update date. A significant change will be flagged on the site.

The service area maps

The boundaries drawn on the “Service area” page come from OpenStreetMap: © OpenStreetMap, under the ODbL licence. They are copied into the site once: on that page, your browser calls no mapping service.

The map on the home page loads its base map from OpenFreeMap (tiles.openfreemap.org) when it comes on screen. To send it to you, that service sees your IP address, as any web server does. The site passes it nothing you write in the form, and this map sets no cookie in your browser.

French version prevails

This English text is provided for convenience. In case of any discrepancy between this version and the French version, the French version prevails.